Addressing Patient Concerns

Serving the Needs of Napoleon, OH & Beyond

The staff of Henry County Hospital will attempt to resolve any concerns you have about the care and services delivered to you. Please inform your nurse or physician if you are not satisfied with your care. The staff will work to address all complaints on an individual basis and in a timely manner.

A random selection of patients will receive a phone call from Professional Research Consultants, Inc. to complete a survey via the phone. This survey will provide you with an opportunity to comment on your hospital care. Your comments will help us to continue to provide quality care to the community and we hope that you will take the time to complete the survey.

Complaints may be reported to the following:

Kimberly Baughman
Patient Advocate
Henry County Hospital
1600 East Riverview Avenue
Napoleon, OH 43545
Phone: 419.717.9627
kimberlyba@henrycountyhospital.org

Ohio Department of Health
247 H. High Street
Columbus, Ohio 43266-0118
Phone: 614.466.3543

Ohio/Henry County Department of Job and Family Services
104 E. Washington Street
Napoleon, Ohio 43545
Phone: 419.592.0946

Quality Improvement Organization
Medicare Beneficiaries may contact:
Livanta BFCC-QIO at 1-888-985-8775
10820 Guilford Rd. Suite 202
Annapolois Junction, MD 20701